Privacy policy

Home Privacy policy

The processing of personal data and the free movement of such data is regulated by EU Regulation no. 2016/679 (hereinafter referred to as the “Regulation”).

The Supplier, as well as the authorized person have the obligation to manage in safe conditions and only for the specified soups the personal data collected from the Client.

The data collected is the purpose of activities to promote products and services and are used and processed by the Supplier, directly or through persons authorized by the Supplier.

The provider does not allow the collection of personal data of customers under the age of 18.

The personal data entered by the Customer in the Form are necessary for the conclusion of the Contract between the Supplier and the Customer. The contract will not be considered concluded, if the Customer refuses to enter personal data in the Form. Thus, the Supplier will not be obliged to deliver the Product.

Customer rights

  • the right to information: the operator is obliged to provide the data subject with at least the following information, unless that person already has this information: the identity of the operator and his representative; the purpose for which the data are processed; additional information, such as: recipients or categories of recipients of the data; if the provision of all requested data is mandatory and the consequences of refusing to provide it; the existence of the rights provided for by this law for the data subject, in particular the right of access, intervention on the data and the opposition, as well as the conditions under which they may be exercised.
  • the right to access data: any data subject has the right to obtain from the controller, on request and free of charge for one request per year, confirmation that the data concerning him are or are not processed by him.
  • the right to intervene on the data: respectively the rectification, updating, blocking or deletion of data whose processing does not comply with this law, especially incomplete or inaccurate data; the transformation into anonymous data of the data whose processing does not comply with the present law; notification to third parties to whom the data of any of the above operations have been disclosed.
  • the right of opposition: respectively the data subject has the right to oppose at any time, for justified and legitimate reasons related to his particular situation, as data intended to be processed, unless there are legal provisions to the contrary)
  • the right to go to court: respectively the right to go to court to defend any rights guaranteed by this law, which have been violated.
  • right to portability: upon request, we will transfer personal data to another controller, where technically possible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you may request that we transfer your data directly to another operator specified by you.
  • right of deletion: you can obtain the deletion of personal data from us, if:
    • we no longer need your personal data in connection with the purposes for which it was collected or otherwise processed;
    • you have the right to object to the further processing of personal data (see below) and to exercise this right to object to the processing;
    • personal data have been processed illegally in order to fulfill a legal obligation that requires our processing, in particular for the legal requirements of data retention;
    • for the establishment, exercise or defense of a right.

For questions regarding the exercise of rights regarding the protection of personal data, the Customer will contact the Supplier at the telephone number or e-mail address of the contact data.


The supplier collects and processes personal data for the supply of orders and for the delivery of products. Also, the data are collected for the creation of personalized offers depending on the profile of each client.

What data is collected to create the customer profile:

  • name, surname, email address and / or correspondence and telephone number;
  • the history of interactions with the online store / our web page regarding the products viewed, searched, ordered; products added to the shopping cart and purchased and / or subsequently disposed of; orders placed, products delivered;
  • preferences regarding the use of the web page / online store: products purchased, time / date, payment method.

With the help of cookies * are collected: IP address, internet browser used, HHTPS / HTTPS protocol data; duration of the visit; the location of the device (if the location option is enabled on the device used).

* Cookies - files that a server sends to your device, placed on the Online Store website and the way we process cookies are detailed in the Cookie Use Policy, available on the website rog

Based on your browsing and behavior in the Online Store, monitored by cookies, we will provide you with online advertisements for some of our products that may interest you. For more details on how cookies work, you can visit the Cookie Policy.

When we send you personalized offers through direct marketing channels (sms, e-mail, push-up notifications) we can use certain "profiling techniques" respectively, a way of automatic processing of your data consisting mainly in the analysis and interpretation of your data necessary to assess or anticipate some issues related to your preferences, interests in shopping For profiling purposes, the Supplier does not process sensitive data regarding sexual orientation, religious beliefs or political affiliations.

Your behavior and personal shopping preferences are reflected in your visit history and / or purchases on rog, your use of the mobile application, your financial situation resulting from the purchases you make, and others. personal interests you have provided to us, interests common to those of other clients.

Specifically, the Supplier creates your customer profile as follows:

  • based on your site browsing behavior, products viewed, products added to cart;
  • based on demographic data: age, sex, city;
  • based on the purchase history and monetary value.

You can object to profiling for direct marketing purposes, on any of the communication channels to which you have previously consented, by withdrawing your consent to unsubscribe from a certain communication channel for which you have previously opted.


We will keep your data as long as you have a customer account and / or continue to buy in the online store. If you deactivate your customer account in the online store and you explicitly request that we delete it completely, the data associated with your customer account will be deleted or anonymized so that you can no longer be identified in our data tracking systems, except if we are we are obliged to keep your data for a longer period, based on our law or our legitimate interest.


The data is transmitted and can be processed just by our reliable partners, carefully selected and with whom we collaborate to be able to deliver your products.

We transmit some data to third parties (our suppliers and partners) to perform the functions and services necessary to operate the activities of the Online Store, such as:

  • courier service providers;
  • payment / banking service providers;
  • marketing / telemarketing service providers;
  • market research service providers;
  • insurance companies;
  • IT service providers;
  • other companies with which we can develop joint programs to offer our goods and services on the market.
  • if we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
  • we ensure that access to your data by third parties under private law is made in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.

We provide the technical processes necessary for the safe collection, processing and storage of data, including against unauthorized access, unauthorized use of data, or destruction, loss or alteration of data. We are committed to keeping your personal data safe and take all reasonable safeguards to do so.

We implement systematic processes for training the people responsible for IT security and for monitoring and auditing the security of IT systems and infrastructures according to the internal policies of the Supplier.

In addition, we make every reasonable effort to ensure (including through contracts with them) that our trusted partners also manage appropriate technical and organizational measures for the processing of the data we share with them.

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